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1. Buy Guidelines

• 

  Purchase Procedure

  Dear Customer,
  You tin can purchase our phone from these stores in the below websites
  http://www.umidigi.com/page-shop.html There are many resellers you can choose one of them, then enter their online shop website. Due to the district limit, peradventure some of them can ship to your country just others tin can't, and so you need to cull i store which can ship it to your state.

• 

  Buyer Reading

  Honey Client,
  Please read the following list advisedly before your purchase your it:
  1.Most of our phones sold by resellers, yous demand to consult the detailed information with the reseller shopkeeper, such every bit shipping information, shipping fees, Toll and privileges action, each reseller have dissimilar policy, we can't give the common replies.
  ii.You should read the our warranty policy advisedly, before you brand an club: http://world wide web.umidigi.com/folio-newguide.html
  In addition, yous must clear nigh the resellers warranty policy.

five. General FAQ

• Hot topics
• Product
• After-Sales
• Tech-Support

• Tin can't power on your phone at the first time?

  For removable bombardment, please take away the battery cover and you volition see a blue isolator on the battery. Take information technology away and power on the phone afterward.

• How long is the warranty?

  I twelvemonth.

• How to return or replace the telephone ?

  You demand to ask the seller for return or a replacement.

• How to connect the telephone with my estimator?

  Brand sure there is a android phone assistant or driver, then use USB cable to connect the phone with the computer Settings---System (or Developer options)---Tick "USB debugging"

• How to update wirelessly?

  Settings---About phone---Wireless update

• How to reset the phone to mill settings?

  Settings---Fill-in & reset---Turn on "Back up my information"---Manufacturing plant data reset

• Why tin't I send or receive letters?

  Settings---Apps---All---Messaging---Tick "Launch"

• Why is the phone signal unstable?

  Please check whether your local network supplier frequency can cover the frequency of your phone.

• How to capture the screenshot?

  Printing the power button and volume down push button at the same time

• 1) How to upgrade your device via FOTA?

  Please follow on these steps:
  "Setting" -> "About phone" - > "Wireless update" - > "Check for updates" - > Update -> Done

• The right way to compare the deviation of signal betwixt smartphones.

  As we all know, you desire to compare two things, 1 aspect of the departure must be compared under the same weather; Similarly, to compare the signal deviation between the two phones, two mobile phones must be nether the same weather condition.
  Phone signal comparison premise
  1) The same type of SIM card
  two) The same network standard: for example, are in the 4G network, are under 2G network.
  3) The same location: This includes base station location and the location of your telephone, this condition requires special methods can view.
  When the above three conditions are satisfied, Go to Settings - About phone --SIM menu status, view the bespeak force values, numerical comparison between ii mobile phones, the absolute value of the departure within 10dBm is normal. Of form, different models, different brands, at that place will exist differences in bespeak strength, if that cell phone signal is not normal, you can contact the reseller to use for warranty.

• How long is the warranty?

  1 year.

• How to render or replace the telephone ?

  You need to enquire the seller for render or a replacement.

• Where can I purchase accessories?

  Dear customer,
  You tin search accessories on these websites:
  http://pt.aliexpress.com/shop/2028011
  http://www.ebay.com;
  http://www.sunsky-online.com/;
  http://umispain.es/;
  http://www.banggood.com/search/umi.html;
  http://www.coolicool.com/jail cell-phones-c139.html?filter_attr=0.0.0.0.0.0.4339.0.0.0.0

• I forgot my screen lock code, how to unlock my phone without the lawmaking?

  Dear customer,
  Please watch guideline video:
  https://www.youtube.com/watch?five=e1sdjtxdG5Y

• How to make screen shots?

  Dear client,
  Press the "ability" button and "Vol-" button at the same time and concur on for 3 seconds.
  In that location you lot become!

• Solutions to gear up low calling book.

  During the call found a low vocalisation, how to gear up information technology:
  1) During a call, use the "vol+" button to adjust the volume;
  2) View foil, leather, etc. Are at that place blocked the handset? If there are, y'all should remove them;
  3) Replace the time, location, contact, to bank check whether information technology's the network problems.
  If the to a higher place methods have failed to solve your problem, contact the reseller to apply for warranty or refund.

• How to check if the networld frequance is compatible to my country?

  1) Bank check which network standard and which frequency band your telephone supports
  ii) Search your local network operator via Google browser to learn more well-nigh the latest local network standard and the frequency bands;
  3) If there is a frequency bands which your phone supports matched with the local frequency bands, y'all tin can use the phone in your country;

• The data network can not exist accessed

  Data network switch is turned on or not, if connected to the network but it yet prompt the network is unconnected, y'all need to check by the following methods:
  1) Contact your operator to confirm whether your SIM card opened the Internet admission;
  two)Check whether the current network signal is stable: if the network signal instability, that is hands to lead to network failure, you can try to supersede the using environs to make comparison;
  three) Turn Aeroplane way on, and then turn on data networks and try to access the Internet;
  four) Reset the Internet Parameters: settings - more - Cellular networks - APN-- reset to the default settings, so attempt to restart the phone after the reset;
  5) Supercede the SIM menu: Bank check whether in that location is a poor contact betwixt the SIM bill of fare and the SIM card tray, if change dissimilar SIM carte, it is still there, we recommend that you contact the reseller to use for warranty or refund.

• The phone does non recognize the SD Card

  Afterwards the phone installed the SD card, you can read your SD card in two means:
  1) Enter the settings - storage and USB - SD card (if you tin can't read it, the SD menu option won't brandish);
  ii) Go to File Director - Storage - to run across if there is an SD card option;
  If your phone does not recognize the memory menu appears, the following method is recommended by the investigation:
  1) Check the chapters of the memory card, to see whether your card is inside maximum space limit which your telephone can support, and then effort to restart the phone;
  2) Insert the SD carte du jour into another phone, meet if you tin normally use, or install a dissimilar SD card on your the phone (check whether SD carte du jour, SD card slot is damaged);
  iii) Information fill-in SD carte du jour, formatted the SD card to meet if information technology'due south normal;
  4) Fill-in important information (contacts, multimedia files, etc.) to restore the factory settings (Settings - Backup&reset - Mill data reset).
  If the problem persists, we recommend that you contact the reseller to utilise for warranty or refund.

• How to reset the telephone to factory settings?

  Settings---Backup & reset---Turn on "Back up my data"---Manufacturing plant data reset

• How to connect the phone with my computer?

  Make sure in that location is a android phone assistant or driver, then use USB cable to connect the phone with the computer Settings---System (or Developer options)---Tick "USB debugging"

• How to capture the screenshot?

  Press the power push button and book down push at the aforementioned time

• How to update wirelessly?

  Settings---Most telephone---Wireless update

• How to connect the Wi-Fi?

  Settings---Wi-Fi---Tick "On"

• Why tin't I send or receive messages?

  Settings---Apps---All---Messaging---Tick "Launch"

• What can I do if my phone screen is flashing or turning white and black?

  You can try to reset the phone to factory settings, if it doesn't brand any difference, please contact the online customer service representative for help.

• Why is the phone indicate unstable?

  Please check whether your local network supplier frequency tin can embrace the frequency of your phone.

• I can't connect wifi, what should I do?

  1) password, indicate strength: Brand sure yous enter the correct password and check the forcefulness of the wireless signal, if the signal strength is too weak, you can't connect it successfully;
  ii)Likewise many people connect this WiFi: If your telephone notwithstanding evidence, "Acquiring IP Address" "Saved Connection", "disconnected" , we suggest you to disconnect other equipment, then connect it again;
  4) Wireless mac accost filtering: enter the wireless router management interface, plow off the filter settings allow or allow your own phone to connect;
  5) Try to re-setting the router;
  If the problem still exists after you check your phone with all above methods, you should contact your reseller to apply for warranty or refund

• The phone tin't exist charged?

  Please accuse the telephone with unlike USB cable and charger or yous can replace a new battery.

• How to move app to SD carte du jour from phone?

  Yous tin can download a third party software such every bit the app "Move To SD Card"

• How long is the warranty time? How to apply for a warranty?

  Beloved client,
  Each UMI purchased from an authorized reseller has a 24 month warranty from the date of purchase, provide by the web-store where you purchased the device.
  For any after-sale support, please contact web-shop for warranty.
  Find more detail information at here:
  http://www.umidigi.com/page-newguide.html

5. Online Service

Customer Service Back up
E-mail: support@91umi.com
Skype: support@91umi.com
Tel: +86 755 8322 0099
Service hours: 09:00 -18:00 GMT+8
Yous too can leave your products questions in our community.

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Source: https://www.umidigi.com/page-Download.html

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